Missing payment from MPH to Arizen wallet


#1

I’m missing a payment on my arizen wallet. It shows as being sent on my mining pool hub page but not received on my arizen wallet.


#2

Please provide a clickable link to the tx in the explorer/


#3

Capturezen1


#4

http://explorer.zenmine.pro/insight/tx/98187df215132409ca5ddb5df4e2c05bed912df11e89df4356d17035d69f61d3


#5

http://explorer.zenmine.pro/insight/tx/98187df215132409ca5ddb5df4e2c05bed912df11e89df4356d17035d69f61d3


#6

Are you saying that your Arizen wallet does not control the address indicated by the tx?


#7

I really am not that knowledgeable about it. I only know that the payment is missing in the arizen wallet and shows it being sent on mining pool hub. If there is a way for me to correct it myself, I dont know how. I’ve tried refreshing the arizen wallet several times.


#8

What is the address to which mining poo hub use sending the rewards? This should be easily found from the settings for your mining software.

Then you need to determine whether that address Is listed with Arizen.

Arizen has info button associated with each address. We can look in the blockchain at that address.


#9

The address it was sent to is znae7F7EMnPWapxuKeAwz5YeorsuT9gTRJR from miningpoolhub zna28uDbgGdhiasAYQTm6MkEqAZjGrjVRVJ.


#10

The address it was sent to is znae7F7EMnPWapxuKeAwz5YeorsuT9gTRJR from miningpoolhub zna28uDbgGdhiasAYQTm6MkEqAZjGrjVRVJ.


#11

Is that address in your Arizen wallet?
If not, has it ever been in your Arizen wallet?
Are you still mining to that address?
I can’t look into your wallet. These are details that you must supply.
Spencer


#12

https://explorer.zensystem.io/address/znae7F7EMnPWapxuKeAwz5YeorsuT9gTRJR
Is that address in the blockchain explorer. It looks like it is still receiving mining earnings. Is that coming into your wallet? Is that address in your wallet?


#13

znae7F7EMnPWapxuKeAwz5YeorsuT9gTRJR is the address in my arizen wallet that receives mining payments from my miningpoolhub account. It auto pays every .15 zen that I mine. I am still mining to that address.


#14

I hate to ask an obvious question, but pretend we are in a Court of Law. What evidence can you show that is was not received?


#15


#16

Capturezen1


#17


#18

See the missing payment between July 28 and July 22.


#19


Sorry it would only let me put 1 picture per reply.


#20

That is certainly persuasive
5276dfbec6e77f10da10c24713c3a84f894e99e5_1_690x390
I am adding this to the ticket in the service desk.
https://zencash.atlassian.net/browse/ZEN-1012

Let me keep pushing.

Spencer